New York Medical Marijuana Program Goes Offline

The New York medical marijuana program is currently offline due to a software upgrade that failed. Apparently, there was a planned upgrade to the system on Monday evening. When dispensaries opened on Tuesday, they found that something invalidated the patient cards. Patients also said that when went into the portal they couldn’t see their cards. Without that information, many dispensaries felt uncomfortable making transactions. As of 6 pm on Tuesday, there was no fix, and Green Market Report is also hearing that the system remains offline today. 

Freeman Klopott, Director of Communications at the New York State Office of Cannabis Management said, “To be clear: dispensaries are remaining open, patients access to their medication has been preserved, and any disruptions with the system are being resolved.”

Tracy McCourt, Chief Revenue Officer at MedMen (OTC: MMNFF) said, “We were not able to process any transactions yesterday as the entire system was updated. We stayed open to explain the situation to our patients.”

Some dispensaries are making manual transactions, while others are closed. OCM informed them last night that they might revert back to the previous software. However, one source says that they don’t see how that is possible since they’ve already updated the new software. 

The Curaleaf (OTC: CURLF) website has this message posted on its website:

UNFORTUNATELY, ALL OF OUR LOCATIONS ARE TEMPORARILY CLOSED FOR BUSINESS AS THE STATE SYSTEM IS COMPLETELY DOWN – WE WILL CONTINUE TO KEEP YOU UPDATED AS WE WORK TOWARD A SOLUTION

PLEASE LET US KNOW IF YOU WOULD LIKE TO USE ANY CURACREDITS OR SPECIAL DISCOUNTS IN THE “SPECIAL INSTRUCTIONS” FIELD WHEN YOU CHECK OUT

A call placed to a Columbia-Care dispensary said it was operating but wouldn’t confirm what system it was using. A call placed to the Etain dispensaries went unanswered.

The OCM had a meeting Tuesday but nothing was apparently said regarding the outage and whether it would be fixed anytime soon.

 

Debra Borchardt

Debra Borchardt is the Co-Founder, and Executive Editor of GMR. She has covered the cannabis industry for several years at Forbes, Seeking Alpha and TheStreet. Prior to becoming a financial journalist, Debra was a Vice President at Bear Stearns where she held a Series 7 and Registered Investment Advisor license. Debra has a Master's degree in Business Journalism from New York University.


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