This story was reprinted with permission from Crain’s Detroit and written by Dustin Walsh.
It’s an ongoing lesson. We’re always learning and trying to retool. We use a lot of electronic platforms for processing. We’re doing a lot of back-end changes for us to review things. Those are the things I care about. I am a Six-Sigma, lean-processing person. But we’re also dealing with and are up against city bureaucracy. Things take a long time to change or improve. My lessons are about how aggressive to be when you’re trying to make a change. I’m constantly looking for process improvements and this process has allowed a lot of opportunity. We’re also learning about the social equity program. We have a lot of social equity students and we work hard to meet them where they are — realizing that people that may be interested in this industry, may have no idea how to run a business. So helping them understand what it takes to have such a business has been a learning experience.